Question and answer

Is Ergonomics a sad company?

Ergonomics is a Georgian company based in Georgia, governed by the laws of Georgia.

Where are the products presented by Ergonomics manufactured?

Ergonomics imports products from all over the world, including China, the USA, and European countries. Some of the products are produced in Georgia.

Where and how can I buy your products?

Ergonomics products can be purchased from our website and on all major online platforms, such as extra.ge, vendoo.ge, shop.ge, hotsale.ge, mymarket.ge.

Is it necessary to register on the site to buy products?

No. You can enter your data when purchasing an item through the payment platform. No pre-registration is required for this.

What are the warranty terms for your products?

Due to the geographical distance of the suppliers and also due to the lack of local stocks, at this stage we cannot offer warranty conditions for our products.

Do you have installments?

Yes, we have. Among them, we have interest-free installments up to 9 months.

Do you have a delivery service?

Yes, we have. The price is determined based on the volume/weight of the item. Delivery in Tbilisi within 3 working days and in the regions – within 5 working days.

Do you have an express same day delivery service?

In general, no. However, in case of special need, an exception can be made. Please contact the administration of our company in such cases.

How to return a damaged product?

Within 72 hours of receiving the product, the customer must contact us and inform us in writing about the technical complaint of the product. If the technical fault is visible, it is recommended to send the relevant photos as well. If the product is found to have a factory defect and the defect is not the result of mechanical or careless handling by the user, we will provide you with a new product within 72 hours.

How secure are my bank details when purchasing online?

Your bank data is protected to the extent that the electronic banking payment system of Georgia is protected. An electronic payment banking system is integrated into our site, which transfers funds automatically. Our involvement in this process is minimal and the process is completely in the hands of the banking system.

Are you a VAT payer and will I be able to claim the VAT?

Yes, we are and you will be able to deduct VAT.